RETURN POLICY
Your satisfaction is important to us - 14 day return policy
Would you like to return a product?
If the product you purchased does not meet your expectations or is damaged, we will be happy to take it back and either refund you the purchase price. We have listed all the requirements for a smooth return for you below.
Before returning a package, please contact our support uniqueglowshop@gmail.com to check whether a return is possible.
When returning, please be careful not to remove any labels or soil the items.
1. Return period
Subject to the exceptions listed below, items purchased from us can be returned within 14 calendar days.
The return period begins from the day the package was delivered. The shipping date is decisive for returns.
2. No return policy
Unfortunately, we cannot offer returns in the following cases:
• For damaged items (except for transport damage)
• If the original packaging is not present
• If accessories are missing
• When cosmetic items are opened
• Items that are non-refundable for hygiene reasons, e.g. foot/toe protection items
3. Refund Value
If the product can be returned, the following refund rules apply:
• Full refund of the purchase price: The item is in unopened, undamaged original packaging
• Discount depending on condition (individual check): Item with damaged packaging or item was opened or used
4. Return shipping costs
The postage costs for returning items are generally borne by the sender. If one of the points mentioned below applies, Unique Glow will of course cover the return shipping costs.
• If you receive an item other than what was ordered
• If the information in the online shop is incomplete or incorrect
• Upon receipt of an item that was not ordered
• Upon receipt of an incomplete product
In this case, please contact our customer service uniqueglowshop@gmail.com beforehand so that we can help you further.
