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If you wish to exchange your product, please contact us at firstname.lastname@example.org. We will ask you to return it in an unopened, unused and re-salable condition within 7 days of receiving your items. Costs of returning packages must be met by the customer personally. If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at info @unique-glow.com as a matter of urgency. We will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice. We must insist all goods are returned unopened, unused and in a re-salable condition. You should request a proof of postage receipt from your Post Office.